Privacy Policy

Last updated: March 7, 2026

Jobes Technology Solutions ("we," "us," or "our") operates the Daily Care Diary platform at dailycarediary.com. This Privacy Policy describes how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

Account Information

When your organization registers users on Daily Care Diary, we collect:

Full name (first and last)
Email address
Phone number (if provided)
Username and password (passwords are hashed and never stored in plaintext)
Role and organizational assignment

Client Care Data

In the course of using Daily Care Diary, your organization may enter data about the individuals receiving care, including:

Client names and identifying information
Diagnostic codes
Daily care logs, service notes, and shift records
Staff signatures

All client care data is encrypted at rest using AES-256-GCM field-level encryption.

Usage Data

We automatically collect certain technical information when you use our platform, including:

IP address and browser type
Pages visited and features used
Login timestamps
Device and operating system information

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Daily Care Diary platform
Authenticate users and manage account access
Generate reports and exports requested by your organization
Send service-related communications (account alerts, security notices)
Send SMS/text notifications when opted in (see SMS section below)
Monitor for security threats and unauthorized access
Comply with legal obligations

3. Data Security

We take the security of your data seriously. Our measures include:

AES-256-GCM field-level encryption for all sensitive client data at rest
Encrypted data transmission using TLS/HTTPS
Password hashing with industry-standard algorithms
Account lockout after multiple failed login attempts
Role-based access controls and organization-level data separation
Regular security assessments

4. Data Sharing

We do not sell, rent, or trade your personal information or client data to third parties. We may share information only in the following circumstances:

With your organization: Administrators within your organization can access data associated with their agency.
Service providers: We use select third-party services (hosting, database infrastructure) that may process data on our behalf under strict confidentiality agreements.
Legal requirements: We may disclose information if required by law, subpoena, or other legal process.
Safety: We may disclose information when we believe it is necessary to prevent harm or protect rights.

5. Data Retention

We retain your data for as long as your organization maintains an active account. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law or requested by your organization for regulatory compliance.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing of your data
Receive a copy of your data in a portable format

To exercise any of these rights, contact us at the address below.

7. Cookies

Daily Care Diary uses essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

8. Children's Privacy

Daily Care Diary is a business-to-business platform intended for use by authorized employees of home care agencies. We do not knowingly collect information from children under 13.

9. SMS / Text Messaging Privacy

Daily Care Diary may send SMS (text) messages to users who have opted in to receive them. These messages may include:

Account security alerts (login notifications, password resets)
Shift reminders and coverage notifications
Service-related updates about the platform

Consent and Opt-In

You will only receive SMS messages from Daily Care Diary if you have provided your phone number and opted in to receive text messages. Consent is not a condition of using the platform.

Message Frequency

Message frequency varies. You may receive up to 8 messages per month depending on your notification preferences and account activity.

Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further texts.

Help

For help with SMS messaging, reply HELP to any message, or contact us at the address below.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Daily Care Diary is not responsible for any charges from your carrier.

Phone Number Privacy

We will never sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for delivering the SMS notifications described above and for account verification.

Supported Carriers

SMS messaging is supported on most major US carriers. Carriers are not liable for delayed or undelivered messages.

10. HIPAA Compliance

Daily Care Diary is designed to support HIPAA compliance for covered entities. We implement administrative, physical, and technical safeguards as required. Organizations subject to HIPAA may request a Business Associate Agreement (BAA) by contacting us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and notify active users through the platform. Continued use of Daily Care Diary after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Jobes Technology Solutions
Email: privacy@dailycarediary.com
Website: dailycarediary.com